Contact Center
With our massive and coalesce contact center solutions, invigorate sales, increase agent efficiency and cornerstone a better brand experience for your customers. Ideally correspond and administer remote locations. Our call center and advanced contact center solutions manages billions of customer interactions every year.
The cloud contact center solution: Permits call, text or chat with augmentation
Comteli CX Cloud, our cloud center solution serves as a singular virtual contact center regardless of location, type or size which is inclusive of inbound, outbound or blended micro-centers as well as distributed multi-site centers.
Comteli CX Cloud: Advanced Flair, Steadfast Uptimes
With Comteli CX Cloud, initiating a new virtual contact center is hassle free and easy, even on multi-channel or customized systems. With programmable potential like split recording, speech to text, skills based routing and call tracking, its easy to revamp your new or existing contact center for your business’s exact requirements. And bragging a 99.99% uptime service level agreement (SLA) guarantee plus voice SLA guarantee, we assure that your customers will reach you anytime, any day.
24/7 X 365 IT and Customer assistance for all Business Domains
We furnish you with stellar quality of service over voice, video and data regardless of any phone system that you choose. We purvey hassle free set up and no installation charges for small and medium businesses, end-to-end administration for enterprises, and 24x7x365 customer and IT support for all business domains. Comteli can aggrandize your uptime and keep your business doing business.
Comteli CX Cloud: Advanced Flair, Steadfast Uptimes
With Comteli CX Cloud, initiating a new virtual contact center is hassle free and easy, even on multi-channel or customized systems. With programmable potential like split recording, speech to text, skills based routing and call tracking, its easy to revamp your new or existing contact center for your business’s exact requirements. And bragging a 99.99% uptime service level agreement (SLA) guarantee plus voice SLA guarantee, we assure that your customers will reach you anytime, any day.
Elevate your customer intelligence with CRM Integration
Entitle your agents to customize your ubiquitous customer service. Impeccable customer relationship management (CRM) implementations maximizes agent proficiency and independence by furnishing a real time 360 – degree view of the customer. Increased proficiency over time vanquishes costs and also obliterates the costs of custom integrations.
Center of Excellence
See what our contact center purveys :
Automatic Call Distribution (ACD)
Get comprehensive queing as well as route calls based on agent expertise. Automatically call back customers who are not willing to wait. Fully integrates with IVR.
Interactive Voice Response (IVR)
Transit to self service when call volumes are high or in case on on availability, or when the customer wants to self admistrate. Full ACD integration validates any agent to step in.
Workforce Optimization
Streamline agent scheduling and quality administration. Get automatic desktop call recording. Augment your Contact Center workflow.
Supervisor Interface
Hassle free training and monitoring. Listen, whisper or step in on customer calls. Monitor performance in real time with the Supervisor dashboard.
Reporting & Analytics
Retrieve advanced analytics. Generate recurring custom reports and make better business decisions with real time metrics and historical data.
Automate Interaction Handlings
Our skills based routing engines ensures the fact that every contact is automatically furnished to the best possible agent, based on the agent skills, agent skill level, customer profile and contact center data respectively.
OUR BUSINESS PLATFORMS
Reimagine how business gets done
From cloud-hosted phones on your current broadband to UCaaS solutions on a dedicated network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.
Comteli Business Cloud
Gigantic, Inherent and User Friendly
Comteli enterprise
Enterprise grade Integrated Communications
Deploys your high speed internet connection
Enterprise centric Integrated communications
Refurbished Services with SD-WAN technology swiftly available
Hybrid network and personalized broadband options with SD-WAN enabled
50+ services assist you in personalizing your business communications
Massive Purpose Built MPLS network across the globe
Desktop and mobile applications validates feasible working and virtual teams
Sublime quality of service for voice, video and data communications
Superb quality voice, point to point video and messaging
Boosted features inclusive of conferencing for up to 250 users
System inclusive of Amazon Chime Pro tier, offering chat, screen share, video and web conferencing
Mobile and desktop applications approves mobile working and virtual teams
Integrates with the business applications you use everyday
Reliable and scalable solutions for inbound, outbound, and multi-site contact centers
Incorporates with the business applications that is your daily utility
Authentic and ascendable solutions for inbound, outbound and ubiquitous contact center
Steadfast extensibility with business growth
Profound incorporations ties phone services to top business applications ated service teams
Hassle free activation and Setup with 24/7 customer assistance
99% uptime authenticity
CONTACT US FOR MORE INFORMATION
Far and wide administered installation and dedicated service teams